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Trắc nghiệm Quản Trị Học Chương 1 Tiếng Anh
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Câu 1: A finance manager who uses their knowledge of accounting principles to analyze financial statements is primarily using which type of skill?
- - Human skills
- - Conceptual skills
- - Technical skills
- - Decisional skills
Câu 2: The 'Hawthorne Studies' were a critical part of the _______ approach to management, as they highlighted the importance of social factors and human behavior at work.
- - Classical
- - Quantitative
- - Behavioral
- - Systems
Câu 3: When a top-level manager sets a goal to 'increase market share by 10% in the next three years', which of the four management functions is being primarily performed?
- - Organizing
- - Leading
- - Planning
- - Controlling
Câu 4: The increased importance of _______ in management is driven by the realization that positive, long-term relationships are vital for organizational success.
- - cost-cutting
- - customer service management
- - top-down directives
- - micromanagement
Câu 5: A production supervisor at a manufacturing plant is an example of a:
- - Top manager
- - Middle manager
- - Board member
- - First-line manager
Câu 6: Henry Mintzberg's managerial roles are grouped into three categories. Which category includes roles like figurehead, leader, and liaison?
- - Decisional
- - Informational
- - Interpersonal
- - Technical
Câu 7: When a manager determines what tasks are to be done, who is to do them, and how the tasks are to be grouped, they are performing the management function of...
- - planning
- - leading
- - controlling
- - organizing
Câu 8: A company that produces a highly desired product (high goal attainment) but at a very high cost (high resource waste) would be considered:
- - Efficient but not effective
- - Neither efficient nor effective
- - Efficient and effective
- - Effective but not efficient
Câu 9: First-line managers are typically responsible for _______.
- - making organization-wide decisions and establishing strategic plans
- - managing the work of other managers
- - directing the day-to-day activities of non-managerial employees
- - developing financial models for long-term investments
Câu 10: A manager who is concerned with 'doing things right' is focusing on which aspect of management?
- - Effectiveness
- - Efficiency
- - Leadership
- - Organizing
Câu 11: A manager deciding on the budget for different departments is performing the _______ role.
- - Entrepreneur
- - Negotiator
- - Resource allocator
- - Monitor
Câu 12: The 'universality of management' concept suggests that _______.
- - management is only needed in large, for-profit corporations
- - all managers in all organizations perform the same tasks in the same way
- - management principles are needed in all types and sizes of organizations, at all levels, and in all work areas
- - the principles of management are only applicable in Western cultures
Câu 13: When a manager resolves a conflict between two employees, they are primarily performing the _______ function of management.
- - Planning
- - Leading
- - Controlling
- - Organizing
Câu 14: Which of the following represents a significant contemporary challenge for managers regarding workforce diversity?
- - Ensuring all employees conform to a single corporate culture
- - Finding ways to leverage differences to create a more innovative and effective workplace
- - Minimizing the number of different backgrounds to simplify communication
- - Focusing recruitment on a single demographic to build a cohesive team
Câu 15: Which of the following represents a modern challenge for managers that has significantly increased the importance of ethics and social responsibility?
- - Decreased workforce diversity
- - Increased emphasis on customer service and trust
- - The decline of digital technology
- - The simplification of global supply chains
Câu 16: Which level of management is primarily responsible for translating the goals set by top managers into specific details that lower-level managers will oversee?
- - First-line managers
- - Middle managers
- - Non-managerial employees
- - Top managers
Câu 17: A software engineer who has deep knowledge of a specific programming language primarily demonstrates high _______ skill.
- - Human
- - Conceptual
- - Interpersonal
- - Technical
Câu 18: What does it mean for an organization to have a 'deliberate structure'?
- - That all decisions are made spontaneously without any planning
- - That the organization is very old and has existed for a long time
- - That the relationships and work arrangements are intentionally designed and defined in some way
- - That the organization operates in a highly unpredictable environment
Câu 19: Which of the following best describes the concept of management?
- - The process of performing tasks personally to ensure they are done correctly
- - The act of issuing commands and supervising the work of non-managerial employees only
- - The process of coordinating and overseeing the work of others so that organizational goals are accomplished efficiently and effectively
- - A set of rules and procedures that exist to maximize financial profit above all other objectives
Câu 20: Which of the following best describes the work of managers according to observational studies like Mintzberg's?
- - Characterized by long periods of uninterrupted, reflective work
- - Focused primarily on a single, well-defined task at a time
- - Marked by variety, fragmentation, and brevity of activities
- - Highly predictable and structured on a day-to-day basis
Câu 21: The process of arranging and structuring work to accomplish the organization's goals is part of the _______ function.
- - Planning
- - Leading
- - Controlling
- - Organizing
Câu 22: According to Mintzberg's managerial roles, when a manager acts as a figurehead or a leader, they are performing which category of roles?
- - Decisional
- - Informational
- - Technical
- - Interpersonal
Câu 23: A company that produces a high volume of its product with very few defects and minimal waste can be described as being highly...
- - effective but not efficient
- - efficient
- - neither efficient nor effective
- - effective
Câu 24: An organization's culture is most closely related to its:
- - Financial assets
- - Shared values, principles, traditions, and ways of doing things
- - Formal organizational chart
- - Number of employees
Câu 25: Effectiveness is concerned with _______, while efficiency is concerned with _______.
- - the means of getting things done; the ends or attainment of goals
- - the ends or attainment of goals; the means of getting things done
- - resource usage; goal attainment
- - employee satisfaction; resource usage